Booking and Payment

If you wish to make a booking over the phone, please call 03-539-0303. You can also make a booking in person by visiting Nelson Brows and Beauty at Unit 1, 237 Queen Street, Richmond, Nelson 7020. We also offer online booking and payment plans are available.

When booking online, please be aware of the following:

  • You will need to talk to a staff member before booking if you have previous cosmetic tattoo work, have a medical condition or are unsure about whether you will be able to have the work done.

  • Many of our procedures can be done by multiple staff members. You will often be able to choose the staff member when making a booking, but this is based on availability.

  • A non-refundable deposit is required for many of our procedures (this is taken off the final cost of your appointment). Your deposit must be made within 48 hours of making the appointment initially. Your appointment will only be penciled in until the deposit has been made. Deposit amounts are as follows:

    • Cosmetic tattoo (brows, lips or eyeliner): $100

    • Cosmetic tattoo colour boost: $50

    • Dermal needling: $50

    • Teeth whitening: $50

  • If you’re booking a cosmetic tattoo procedure, you will need a touch up appointment 4 to 6 weeks later. This is billed separately from your procedure and typically costs $120.

  • You can book your touch up appointment when you book your procedure, to ensure that you get the day and time that you are looking for.

  • If you need to cancel or reschedule, 24 hours notice is required in order to avoid cancellation fees. If you miss an appointment and fail to give us 24 hours notice, there is a fee of 50% of your service total.

Payment Methods

The preferred method of payment is on-site with cash or EFTPOS*. Payments can also be made via bank transfer. If using bank transfer, make sure that you reference your full name and deposit to the correct bank account (based on your beauty therapist).

*2% surcharge for credit card payments.

  • Rachel Ham: 12-3493-0015262-00

  • Sophie Ham: 03-0703-0028034-00

Nelson Brows and Beauty also offers Laybuy. Laybuy allows you to spread the price across 6 interest-free weekly payments. There are no signup fees and you’ll only pay extra if you miss a payment. You can sign up here. We also offer Afterpay, which functions in a similar way.

Further Information About Deposits

Why do I need to pay a deposit?

We ask for a deposit on all procedure appointments as we need to pencil out roughly 1.5 to 2 hours. If someone doesn’t show up for their appointment, regardless of the reason, we are often unable to rebook another client in the same window.

Paying your deposit

Deposits can be made by EFTPOS at Nelson Brows and Beauty or through internet banking. If using internet banking, the account you deposit to will depend on your specialist:

  • Rachel Ham: 12-3493-0015262-00

  • Sophie Ham: 03-0703-0028034-00

When do you need to pay?

Your deposit needs to be paid within 48 hours of making your appointment. Your appointment will be considered pencilled in until this is paid.

If you require more time to pay the appointment, please talk to our team by calling 03-539-0303.  

Transferring a deposit

We are able to transfer your deposit to another time slot if you provide at least 5 days of notice. The deposit is deducted from the price of your procedure, so you are not paying any more.

It may also be possible to transfer your deposit in special circumstances, such as in the case of an emergency. Such decisions are made on a case-by-case basis.